Frequently Asked Questions

Everything you need to know about shopping with Kona.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return window for most unused items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.

Which payment methods do you accept?

Kona accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.

How can I track my package?

Once your order ships, you will receive an email with a tracking link. You can also log into your Kona account and view your order history for real-time updates.

Are your products covered by a warranty?

Many of our products come with a manufacturer's warranty. Please check the specific product page or contact our support team for detailed warranty information regarding your purchase.